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Returns

I hope you'll love what's in your parcel but if for any reason you don't want to keep something, you can return the goods in pristine condition (and odour-free) with the original labels attached in its original packaging within 28 days of receipt to request an exchange or receive a full refund. Please email me first to let me know at
suzy@rubyplum.co.uk

Please return the goods along with a copy of the delivery note:


Ruby Plum
Rosevale
Park Street
Charlbury
Oxfordshire
OX7 3PS




I strongly recommend that you send the parcel using recorded delivery. Please retain Proof of Posting from your shipper as I cannot be held responsible for items which fail to reach me.

If an item is faulty or I have delivered the wrong thing, I will refund the return postage.

I aim to process returns within 48 hrs of receipt but this time may be longer during busy periods. Refunds will be re-credited via Paypal to the credit / debit card used to pay for the order usually within 3-5 working days of our acceptance and processing of the returned goods. Please note that some banks may take up to 30 days to re-credit the amount.